Service

Any product is only as good as the service to support it, and at BlueWalker the concept of service is highly important. You can demand it from us!

Support Center

In order to streamline support requests and better serve you, we utilize a ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests (a valid email address is required to submit a ticket, and please provide the serial number [S/N] of your product).

Support Hotline

Many thanks for purchasing a PowerWalker product!

Should you have any questions concerning the operation of the device or its range of functions, our Support Department will be happy to go through all the operating steps with you.

To answer your support request as soon and as good as possible we need some information: Your contact details (name, telephone number, e-mail-address, country), vendor, model name and serial number (on a sticker at the back side or top of the housing), operating system and a detailed description of your problem or question.

Our Hotlines are available Monday-Friday 9:00-17:30.

Support over the phone is available only in English, German and French.
Please do not hesitate to send us an e-mail in your language instead.

Country CodeCountryEmailHotlineInformation
ATAustriaservice-at@bluewalker.eu+49 2131 5952 112Hotline in deutscher und englischer Sprache
BEBelgiumservice-be@bluewalker.eu+32 (0)28081779Email in local language, Hotline in English and German
BGBulgariaservice-bg@bluewalker.eu+359 (0)24916037Имейл на местния език, Гореща линия на английски и немски език
CHSwitzerlandservice-ch@bluewalker.eu+49 2131 5952 112Hotline in deutscher und englischer Sprache
CYCyprusservice-cy@bluewalker.eu+357 (0)22022572Email in local language, Hotline in English and German
CZCzech Republicservice-cz@bluewalker.eu+49 2131 5952 112E-mail v místním jazyce, hotline v angličtině a němčině
DEGermanyservice@bluewalker.de+49 2131 5952 112Hotline in deutscher und englischer Sprache
DKDenmarkservice-dk@bluewalker.eu+45 (0)89880583E-mail på lokale sprog, Hotline på engelsk og tysk
EEEstoniaservice-ee@bluewalker.eu+49 2131 5952 112Email kohalikus keeles, Hotline inglise ja saksa keeles
ESSpainservice-es@bluewalker.eu+34 (0)911516323Correo electrónico en el idioma local, Línea Directa en Inglés y Alemán
FIFinlandservice-fi@bluewalker.eu+358 (0)931582261Sähköposti paikallisella kielellä, Hotline Englanti ja saksa
FRFranceservice-fr@bluewalker.eu+33 (0)975180499Email dans la langue locale, Hotline en anglais et allemand
GRGreeceservice-gr@bluewalker.eu+30 (0)2108012207Αποστολή στην τοπική γλώσσα, Hotline στα Ελληνικά
HRCroatiaservice-hr@bluewalker.eu+49 2131 5952 112E na lokalnom jeziku, Hotline na engleskom i njemačkom jeziku
HUHungariaservice-hu@bluewalker.eu+36 (0)19996227E-mail a helyi nyelven, Hotline angol és német nyelven
IEIrelandservice-ie@bluewalker.eu+353 (0)766801004Email in local language, Hotline in English and German
ITItalyservice-it@bluewalker.eu+39 (0)699268035E-mail in lingua locale, Hotline in inglese e tedesco
LTLithuaniaservice-lt@bluewalker.eu+49 2131 5952 112Paštas vietos kalba, anglų ir vokiečių Karštoji linija
LULuxembourgservice-lu@bluewalker.eu+49 2131 5952 112Email dans la langue locale, Hotline en anglais et allemand
LVLatviaservice-lv@bluewalker.eu+49 2131 5952 112E-pasts vietējā valodā, Hotline angļu un vācu valodā
MTMaltaservice-mt@bluewalker.eu+49 2131 5952 112Email in local language, Hotline in English and German
NLNetherlandsservice-nl@bluewalker.eu+49 2131 5952 112E-mail in de lokale taal, Hotline in het Engels en het Duits
NONorwayservice-no@bluewalker.eu+47 (0)21547862E-post på lokale språk, Hotline på engelsk og tysk
PLPolandservice-pl@bluewalker.eu+48 61 10 10 240E-mail i Hotline po polsku i angielsku
PTPortugalservice-pt@bluewalker.eu+351 (0)308800187E-mail no idioma local, Hotline em Inglês e Alemão
RORomaniaservice-ro@bluewalker.eu+40 (0)318107911E-mail în limba locală, Linia Fierbinte în engleză şi germană
RURussiaservice-ru@bluewalker.eu+49 2131 5952 112Электронная почта на местном языке, горячая линия на русском, английском и немецком
SESwedenservice-se@bluewalker.eu+46 (0)840839717E-post på det lokala språket, hotline på engelska och tyska
SISloveniaservice-si@bluewalker.eu+49 2131 5952 112Email v lokalnem jeziku, Hotline v angleščini in nemščini
SKSlovakiaservice-sk@bluewalker.eu+49 2131 5952 112E-mail v miestnom jazyku, hotline v angličtine a nemčine
TRTurkeyservice-tr@bluewalker.eu+49 2131 5952 112Almanca, İngilizce ve yerel dilde e-posta Hotline
UAUkraineservice-ua@bluewalker.eu+49 2131 5952 112E-mail на місцевій мові, Гаряча лінія російською, англійською та німецькою мовами
UKGreat Britainservice-uk@bluewalker.eu+44 (0)2030517635Email in local language, Hotline in English and German